Enabling customer self service through image processing on mobile devices

Ingmar Kliche; Sascha Hellmann; Jörn Kreutel

doi:10.1117/12.2007443

7 March 2013 Enabling customer self service through image processing on mobile devices

Ingmar Kliche, Sascha Hellmann, Jörn Kreutel

Proceedings Volume 8667, Multimedia Content and Mobile Devices; 86670J (2013) https://doi.org/10.1117/12.2007443
Event: IS&T/SPIE Electronic Imaging, 2013, Burlingame, California, United States

Abstract

Our paper will outline the results of a research project that employs image processing for the automatic diagnosis of technical devices whose internal state is communicated through visual displays. In particular, we developed a method for detecting exceptional states of retail wireless routers, analysing the state and blinking behaviour of the LEDs that make up most routers’ user interface. The method was made configurable by means of abstracting away from a particular device’s display properties, thus being able to analyse a whole range of different devices whose displays are covered by our abstraction. The method of analysis and its configuration mechanism were implemented as a native mobile application for the Android Platform. It employs the local camera of mobile devices for capturing a router’s state, and uses overlaid visual hints for guiding the user toward that perspective from where an analysis is possible.

Citation Download Citation

Ingmar Kliche, Sascha Hellmann, and Jörn Kreutel "Enabling customer self service through image processing on mobile devices", Proc. SPIE 8667, Multimedia Content and Mobile Devices, 86670J (7 March 2013); https://doi.org/10.1117/12.2007443

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KEYWORDS

Light emitting diodes

Image processing

Cameras

LED displays

Visualization

Data modeling

Mobile devices

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